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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tt Rico

June 26, 2024

5  out of  5
rating by Tt Rico
"Always very nice and helpful. Answers all my questions kindly. Very informative. Polite and speedy. Highly recommend."
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Jeff Golden

June 25, 2024

5  out of  5
rating by Jeff Golden
"Excellent Agency. Staff is great to work. Highly recommend them."
We responded:
"Thank you Jeff! Appreciate the 5 star review and the recommendation!"
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Kennedy Bleecher

June 24, 2024

5  out of  5
rating by Kennedy Bleecher
"Our family has been with Laura Capizzi State Farm Agency for many years. They are excellent, I would highly recommend them to anyone! Great rates and great service! The staff goes above and beyond!"
We responded:
"Kennedy - thank you so much! It has been a pleasure to help you and your family over the years with any of your insurance needs!"
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CJ Hatalak

June 18, 2024

5  out of  5
rating by CJ Hatalak
"It is well worth your time to get quotes from State Farm! saved me big $$$ on my car insurance and home owners policies! My policies were reviewed today and all questions answered. Quick, efficient and attention to details sure works for me! Thanks State Farm."
We responded:
"Thank you! So happy we were able to save you money on your car and home insurance!"
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Vince Kalota

June 10, 2024

5  out of  5
rating by Vince Kalota
"Been with her for years and nothing but Awesome!!!! So helpful. Quick and caring with the only claim I needed. Definitely would recommend."
We responded:
"Thank you Vince! We appreciate your tenure and happy we could assist when you needed us!"
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sandra jastrzemski

June 4, 2024

3  out of  5
rating by sandra jastrzemski
"Alexia was very thorough and answered all of my questions adequately and professionally . I have been with State Farm a very long time .I am not happy about the significant rate increase and will definitely be checking around for lower rates.Plan on making some changes to my policy after reviewing and researching"
We responded:
"Hi Sandra....we understand your concerns regarding the rates in our state and will continue to be here for you to answer any questions you may have. "
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April Spooner

June 4, 2024

5  out of  5
rating by April Spooner
"Very friendly and knowledgeable staff. Go above and beyond to work with you in all aspects."
We responded:
"Thank you April!!!!"
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Shannon Rung

May 29, 2024

5  out of  5
rating by Shannon Rung
"Everyone has been so nice and helpful"
We responded:
"Hi Shannon! Thank you for your feedback! Happy you have had such a positive experience!"
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Brian Dickman

May 24, 2024

5  out of  5
rating by Brian Dickman
"We have been long-term clients of Laura Capizzi at her State Farm Insurance agency in Niagara Falls, NY. The entire staff has always been attentive and quick to respond to anything we've needed. Whether it's been our home, cars or personal insurance needs, we have been advised professionally and covered to our complete satisfaction. We highly recommend them!"
We responded:
"Thanks Brian! We appreciate your business the 5 star recommendation!"
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Nikki DiRienzo

May 24, 2024

5  out of  5
rating by Nikki DiRienzo
"Wonderful communication - in person, phone, or email. Always able to answer our questions and provides useful information. Have been a customer of State Farm for over 40 years and plan to be for he next 40!!"
We responded:
"Thanks Nikki! We do make every effort to communicate with all our customers in a timely manner! We appreciate your business and look forward to helping with all your insurance needs for the next 40 years as well!!!"
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Sharon Travern

May 23, 2024

5  out of  5
rating by Sharon Travern
"Friendly people that work for you..."
We responded:
"Thanks so much Sharon! We do love working to get our customers the best coverage and pricing for all of their insurance needs!"
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Tracy Knisley

May 20, 2024

5  out of  5
rating by Tracy Knisley
"Love this agency! Always friendly and helpful, and response times are great! They even called to wish me a happy birthday - that's great customer service! Happy to be a customer and highly recommend them!"
We responded:
"Appreciate the feedback Tracy! We like to make sure each of our customers feels special and celebrated!"
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Carolynn Grichen

May 16, 2024

5  out of  5
rating by Carolynn Grichen
"The agents at Laura capizzi's office are just wonderful! They're always friendly and helpful and if they're not sure what the issue is they dig into it until the problem is solved. I generally am in contact with Alexis and she always goes above and beyond. Thank you!!"
We responded:
"Thank you Carolynn! We are grateful for your business and the very positive feedback!"
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Drena Wade

May 15, 2024

5  out of  5
rating by Drena Wade
"I have had good experiences with State Farm. They are always very nice and helpful with what ever you need from them. I would highly recommend them."
We responded:
"Thank you for sharing your positive experiences with State Farm! We're delighted to hear that our team has consistently been nice and helpful in addressing your needs. We appreciate your recommendation!"
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Fred Gigliotti

May 11, 2024

5  out of  5
rating by Fred Gigliotti
"Laura and Alexis go above and beyond for all my insurance needs and requests. Can’t recommend them enough!!!"
We responded:
"Thank you Fred! Appreciated your business and we will always do our best to go above and beyond for you!"
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kim naus

May 10, 2024

5  out of  5
rating by kim naus
"Laura was very professional and was able to offer us a savings for our multiple insurance policies! Thank you Laura for your outstanding service!"
We responded:
"Thank you so much Kim! I'm happy we were able to get you set up with great coverage and still save you so much!!!"
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Jason Marshall

May 3, 2024

5  out of  5
rating by Jason Marshall
"Always very helpful and professional. Excellent and uncommon service!!"
We responded:
"Thanks Jason! We appreciate your business look forward to continuing to provide you with the excellent customer service you deserve!"
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B S

May 2, 2024

5  out of  5
rating by B S
"Absolutely love them! Always friendly and helpful every time i call or need assistance and demonstrates exceptional customer service every time!"
We responded:
"Appreciate the feedback! Thank you so much for taking the time to share your experience with our agency!"
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Kelly Stevens

April 30, 2024

5  out of  5
rating by Kelly Stevens
"I highly recommend State Farm, their prices are great and they are very nice to work with!!!"
We responded:
"Thank you for your recommendation, Kelly! We're thrilled to hear that you find our prices great and our team nice to work with. We appreciate your support and look forward to continuing to serve your insurance needs! "
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Susan Burns

April 24, 2024

5  out of  5
rating by Susan Burns
"Staff is always very helpful and friendly. My accident was handled professionally and efficiently. Very pleased with State Farm!"
We responded:
"Thank you for your kind words, Susan! I'm delighted to hear that our staff's friendliness and helpfulness stood out to you and that your accident was handled professionally and efficiently. "
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Tiffiney Nutefall

April 22, 2024

5  out of  5
rating by Tiffiney Nutefall
"The quality of customer service provided goes above & beyond expectation. Trust & Believe!"
We responded:
"Thank you so much!!! We really appreciate the feedback and thank you for your business!"
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steve pereira

April 22, 2024

5  out of  5
rating by steve pereira
"Staff are always professional and take the time to explain things and answer any questions I may have."
We responded:
"Thank you for the review Steve! We appreciate your business and are always here to answer any questions you may have!"
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Danielle Jonathan

March 7, 2024

5  out of  5
rating by Danielle Jonathan
"Fast, friendly service, with great rates!!! Heather was awesome!!!"
We responded:
"Thank you so much for your review Danielle! We're thrilled to hear about your positive experience with our service!"
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Allen Goerss

February 29, 2024

5  out of  5
rating by Allen Goerss
"My daughter was in a accident and can't thank this Agent enough thank you !!"
We responded:
"Allen, thank you for the five-star review! I’m so glad to hear that you found us to be helpful and supportive during your tough situation. We are always here for you, so please reach out if we can further assist! "
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Marquetta Gainer

December 13, 2023

4  out of  5
rating by Marquetta Gainer
"The team is always, professional, friendly, and Helpful."
We responded:
"Thank you for sharing your positive experience with our team! If there's anything specific you think we could do to earn that extra star or if there are areas for improvement, please feel free to let us know!"